At Appormanc, we respect your privacy and protect it significantly. The privacy policy informs you about how we collect, use, protect, and disclose information while you interact with our website and how we comply with the Personal Data (Privacy) Ordinance of Hong Kong.

1. Definition of Personal Data

In this policy, "Personal Data" means any information that can identify you, such as your name, contact information, delivery address, payment details, and any other information you provide us when placing an order or using our website. The PDPO is the main law that covers the protection of personal data in Hong Kong, ensuring that your information is processed fairly, securely, and transparently.

2. Information We Collect

Whenever you access our website, create an order, or engage with us in other ways, the following information may be gathered:

• Personal Information: This consists of details such as name, email address, telephone number, and delivery address.
• Usage Information: This includes information collected about your use of our website; for example, IP addresses, types of devices, and browsing patterns. This will make our services better.
• Transaction Information: We collect information on what you buy, whether paid or not, and how you would like your flowers to be delivered.

3. What We Do with Your Information

We use the information we collect for various purposes, such as:

• Order Processing: To complete your order and deliver your flowers in an accurate and timely manner.
• Customer Support: To answer your questions, solve problems, and deliver customer service.
• Website Improvement: To improve the functionalities and user experience of our website.

4. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13 without their parent or guardian's consent, we will delete that information immediately. If you believe that your child has provided any personally identifiable information to our website, please contact us immediately.

5. Data Sharing with Third Parties

We respect your privacy and will never share your personal data with third parties for direct marketing purposes. However, in order to fulfill orders, we may provide such information to trusted partners and service providers who assist us with orders, such as delivery companies or payment processors. Our third-party partners are contractually obligated to protect your data and use it only for the purposes we specify.

We will also share your personal information if required by law or if it is necessary to protect our legal rights or the safety of our customers.

6. Your Rights and Choices

Under the PDPO, you are entitled to access, correct, or request deletion of your personal data. You also have a right to withdraw your consent for marketing communications at any time. If you wish to exercise any of these rights, please contact us.

7. Changes to This Privacy Policy

Appormanc may update this privacy policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have questions or concerns regarding this privacy policy or how we handle your personal information, then please don't hesitate to get in touch with us on [email protected].